TERMS & CONDITIONS
SHOPPING WITH US
COMPANY INFORMATION
Shopping
Do you do custom sizing?
Sorry, we don't take custom orders.
What payment methods do you accept ?
We accept payment by Credit/Debit and PayPal.
Where is the size chart?
Please check the size chart on the product page.
Orders
Can I cancel or change my order?
If the order has not been shipped, it may be cancelled or changed. Please contact us asap by emails, live support online and phone, if you need to cancel or change the order.
I received a package today with part of the items I ordered.
It is possible that the items in the order were shipped separately. Please check the inbox for the tracking information. Any issues, please contact our customer service: support@mobbunny.com
Shipping & Delivery
How long does your shipping usually take?
If the item is in stock, it will arrive in 7-10 days for express shipping. While economy shipping takes 15-20 days or more. For more shipping details, please check the following table.
| EXPRESS | ECONOMY | STANDARD | |
|---|---|---|---|
| USA | 3-5 working days | 10-15 working days | 7-10 working days |
| UK | 5-7 working days | 10-12 working days | / |
| CA | 5-7 working days | 10-15 working days | / |
| AU | 7-10 working days | 10-15 working days | / |
| DE | 5-7 working days | 7-11 working days | 6-10 working days |
| FR | 5-7 working days | 7-11 working days | 6-10 working days |
If the item is not in stock, please refer to the processing time on the page after you select the delivery country and size.
In most cases, packages arrive within the estimated delivery time. However, the actual delivery time will be affected by flights, weather or other uncontrollable factors. Please check shipping information in time to avoid missing package delivery.
How do I track the order ?
Please check the inbox for the tracking information email, which contains the tracking number and inquiry link.
What should I do if the order shows that it was delivered but was not received?
Please contact our customer service: support@mobbunny.com
Returns
How do I know my information is safe at your site ?
We guarantee that your information will not be exposed to any third party.Anyone who exposes the personal information will be responsible for it.You might as well take a look at the Privacy Policy via the following link.Privacy Policy
What is Mobbunny's return policy?
You might as well take a look at our return policy at our site.
What should I do if I am not satisfied with the items I received?
Please contact our customer service and show us some photos about the issue of the item you received. Please also describe the issue in as much detail as possible. Then we will look into the issue asap.